macibetPrivacy Policy
This page describes what we collect when you use macibet and how we keep that data protected. We gather information when you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, place bets on Liga 1, Piala Indonesia, Piala AFF, Champions League, or access our live-dealer tables and slot games.
Our macibet privacy practices comply with applicable data protection law in the jurisdictions we serve. We do not sell your personal information to third parties for marketing. We use your data to verify your identity, process payments, detect fraud, investigate disputes, and improve our platform. This policy explains exactly what we collect, how we use it, and your rights regarding your data.
We undertake to keep your information secure through encryption, secure servers, and restricted staff access. You may request access to, correction of, or deletion of your data by contacting us through the channels listed below.
What Data We Collect on macibet
When you register on macibet, we collect your email address, password, full legal name, date of birth, phone number, and residential address. We store this information securely and use it to manage your account, send you notifications, and comply with local law.
For identity verification (KYC), we ask you to upload a government-issued identity document—passport, national ID card, or driver's licence—and proof of residential address such as a utility bill or bank statement. Our macibet verification team reviews these documents using automated and manual checks. We may share these documents with third-party verification service providers who check them against government records and sanctions lists.
We collect payment data when you deposit or withdraw funds. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction ID, amount, and timestamp. For bank transfers from mobile banking, local payment, online payment, or e-wallet, we record your bank account details (last four digits only), transaction amount, and date. We do not store full card numbers or full bank account numbers on our servers—payment processors handle this sensitive data directly.
We also collect data about your gameplay: which games you play, your bet amounts, game outcomes, your account balance history, and timestamps. We track your login times, device type (mobile or desktop), browser version, and IP address. This data helps us detect fraudulent activity and improve our platform's performance.
Data we collect on macibet
- Account details: email, name, date of birth, phone, address
- Identity documents and proof of address (for KYC verification)
- Payment transaction records (ID, amount, timestamp, payment method)
- Gameplay data: games played, bets, outcomes, balance history
- Technical data: login times, device type, browser, IP address
How We Use Your Data on macibet
We use your account information to provide our services—processing your bets, settling game outcomes, managing your balance, and handling deposits and withdrawals. We use your identity documents to verify you are who you claim to be and to comply with anti-money-laundering and counter-terrorism-financing regulations applicable in the jurisdictions we serve, including regions served from Jakarta, Surabaya, Bandung, and Medan.
We use your payment data to reconcile transactions, process refunds, and investigate payment disputes. If a deposit does not arrive in your account, we work with your bank or e-wallet provider using this transaction data to trace the funds. If you claim a withdrawal was not received, we use our records to verify the payment was sent correctly.
We use your gameplay data to detect fraud and collusion. If multiple accounts bet together in ways that suggest coordination, our macibet team investigates using this data. We also use gameplay patterns to identify problem gambling indicators, though we do not automatically restrict accounts based on these signals—that is your responsibility.
We use technical data (IP address, device type) to prevent account takeovers and unauthorised access. We may block login attempts from unusual geographic locations or unrecognised devices as a security measure. You can adjust your account security settings to allow or restrict such protections.
Third Parties and Data Sharing on macibet
We share your data with the following categories of third parties:
Payment Processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment operators, and online payment, e-wallet, mobile banking, local payment banks receive your payment information to process deposits and withdrawals. These organisations handle payment data under their own privacy policies. We do not control their practices.
Verification Service Providers: Third-party identity verification companies check your KYC documents against government and sanctions databases. We share your identity documents and personal details with these providers solely for verification purposes.
Legal Authorities: If we receive a valid legal request from law enforcement, tax authorities, or gambling regulators, we disclose user data as required by law. We do not notify you of such disclosures unless legally permitted to do so.
Service Providers: We use hosting providers, email services, and analytics platforms to operate our macibet platform. These providers access your data only to provide their specific service and are contractually obligated to protect your privacy.
We do not sell your personal data to marketing companies, data brokers, or third-party advertisers. We do not share your gameplay data with other gaming platforms.
We keep your data secure through encryption, regular security audits, and staff access controls. Only employees who need access to process your request can view your information.
How Long We Keep Your Data
We retain your account information (email, name, address) for as long as your account remains active. If you close your account, we retain this data for five years to comply with anti-money-laundering laws and to investigate disputes that may arise after closure.
We retain identity documents (your uploaded KYC files) for five years from the date of verification. This supports regulatory compliance and enables us to re-verify your identity if you reactivate your account.
We retain payment transaction records for five to seven years, as required by financial regulations. We retain gameplay data (bets, outcomes, balance history) for three years, after which older records are archived or deleted. We retain technical data (login times, IP addresses) for one year; older logs are automatically deleted.
If you request data deletion, we delete what we legally can. Some data (identity documents, transaction records) may be retained longer if required by law. We will notify you of any retention requirements when you request deletion.
Your Rights Regarding Data on macibet
You have the right to access all personal data we hold about you. Contact our support team with your request, and we will provide a copy of your data in a readable format within ten business days.
You have the right to correct inaccurate data. If your name, address, or other account details are wrong, log in to your macibet account and update them directly, or contact support to request changes.
You have the right to request deletion of your data, subject to legal retention requirements. We will delete data we do not need to retain. Data required for legal compliance (identity documents, transaction records) will be retained for the periods specified above.
You have the right to object to certain uses of your data. If you believe we are using your data in violation of your privacy rights, contact us with your objection. We will review your request and respond within ten business days.
You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights. We encourage you to contact us first so we can address your concerns directly.
Cookies and Tracking Technologies on macibet
We use cookies to remember your login status, preferences, and session information. Essential cookies are required for our macibet platform to function—without them, you cannot log in or place bets. We also use analytics cookies to measure site traffic and user behaviour, helping us improve our service.
We use first-party cookies (set by macibet) and may use third-party cookies from analytics providers. These cookies do not identify you personally—they track aggregated patterns across all users. You can disable cookies in your browser settings, but this may prevent you from using macibet fully.
We do not use tracking pixels or retargeting advertisements. We do not follow your behaviour across other websites. Our analytics are limited to our own platform.
International Data Transfers on macibet
Our macibet servers and data processors may be located outside your country. By creating an account, you acknowledge that your data may be transferred to, processed in, and stored in countries other than your own. We implement safeguards such as encryption and contractual protections to ensure your data remains secure during international transfer and storage.
Some data processors we use operate in jurisdictions with different privacy laws than your own. We ensure these processors meet standards equal to or exceeding our own through data processing agreements and regular audits.
Contact Us About Your Data
For questions about this privacy policy, requests to access your data, or to report a privacy concern, contact our privacy team via the channels listed in our legal noticeWe respond to privacy requests within ten business days.
If you have a dispute about how we handle your data that we cannot resolve directly, you may lodge a complaint with your local data protection authority or pursue other remedies available under local law.
We review this privacy policy annually and update it as our practices change or as required by law. Material changes will be posted on our platform and, when practicable, communicated via email to your registered address. Your continued use of macibet after such updates constitutes your acceptance of the updated policy.
Service availability
We at macibet offer our services only in jurisdictions where online gaming, sports betting, and casino operations are legally permitted under applicable local law. We do not operate in jurisdictions where such activities are prohibited or restricted. Our determination of service availability is based on current legal frameworks, payment-partner capabilities, and our own compliance assessment. We do not publish a list of permitted or prohibited jurisdictions, as laws change frequently and interpretations vary.
Users attempting to access macibet may find their access blocked or restricted based on their location data, payment provider limitations, or our own geographic controls. If you believe you are accessing from a jurisdiction where macibet should be available but you are encountering barriers, contact our support team for clarification. We work with payment gateways operating across Indonesia and Southeast Asia, and these partners enforce their own geographic and regulatory restrictions. Our commitment is to operate only where local law permits.
If your jurisdiction's laws change—for example, if online gaming becomes prohibited—we will cease providing services to users in that jurisdiction. We will give reasonable notice and assist with account closure and balance withdrawal where legally possible. We do not circumvent local laws and will not process accounts from jurisdictions where our services are not permitted, regardless of a user's claim of eligibility.
Account eligibility
To open an account on macibet, you must meet the eligibility requirements set by the laws applicable to your jurisdiction. We do not impose a single global age requirement; instead, we follow local regulations. In most jurisdictions where we operate, users must be adults under the laws of their location. You are responsible for confirming that you meet your jurisdiction's eligibility criteria before registering. Falsifying your age, identity, or other registration information breaches our terms and may result in immediate account closure and legal reporting.
When you register on macibet, you certify that you meet all local eligibility requirements, that you are not a sanctioned person, and that your use of our platform complies with applicable law. If your circumstances change and you become ineligible—for example, if local law changes or you move to a restricted jurisdiction—you must close your account immediately. Continuing to use a macibet account while ineligible breaches these terms and may result in account closure and balance forfeiture.
We undertake to verify your identity through our KYC process. Our verification team checks your documents against government records and global sanctions lists to ensure no prohibited persons are using our platform. This process protects you and helps us maintain the integrity and legality of our operations. If you fail to complete KYC verification, we will restrict your account and may close it after a grace period.
Local-law responsibility
You, the user, are solely responsible for ensuring that your access to and use of macibet comply with the laws of your jurisdiction before you create an account or place any bet. We provide information about our platform and our jurisdiction policies, but we do not provide legal advice. If you are unsure whether online gaming is permitted in your location, consult a local lawyer or legal resource before registering. Do not assume that macibet's technical availability in your region implies legal permission—technical availability depends on infrastructure and payment-partner policies, not necessarily on local law.
You acknowledge that you access macibet at your own legal risk. If local authorities determine that your use of our platform violates local law, we are not liable for any penalties, fines, or legal consequences you may face. We comply with valid legal requests from authorities, including account freezes, balance seizures, and user data disclosure. Your use of macibet does not create any legal liability for us if you are subsequently found to be in violation of local law.
Some jurisdictions restrict certain forms of gaming but permit others—for example, sports betting on Liga 1 or Piala AFF may be permitted while slots are prohibited, or vice versa. It is your responsibility to understand these distinctions and to use only the macibet features legal in your area. We do not restrict your access to features that may be illegal in your jurisdiction—compliance is your responsibility to manage. If you use macibet features prohibited in your jurisdiction and are subsequently penalised, we assume no responsibility.
Data and privacy scope
We collect personal data from you during account registration, KYC verification, gameplay, and payment processing. This data includes your name, date of birth, identity document details, residential address, phone number, email, payment method information, betting history, game results, device information, and IP address. We collect this data to verify your identity, process payments, detect fraud, comply with local law, investigate disputes, and improve our service. Your data is stored securely using encryption and other safeguards.
For KYC verification, we may share your identity documents and proof-of-address documents with third-party verification service providers who check your information against government records and sanctions databases. We do not sell your personal data to third parties for marketing purposes. We may disclose your data to law enforcement, tax authorities, or gambling regulators if legally required. We may share aggregated, anonymised data with partners for statistical or research purposes, but this data cannot identify you personally.
You have the right to access, correct, and request deletion of your personal data in accordance with applicable privacy laws. Contact our support team using the channels listed in our legal notice to exercise these rights. We respond to data-access requests within ten business days. Some data (such as identity documents and transaction records) may be retained longer than you request if local law requires retention. We will inform you of any retention requirements when you request deletion. For a complete explanation of our data practices, review this full privacy policy.
Contact for legal inquiries
If you have legal questions, wish to request data access, or need to escalate a privacy concern beyond our standard support team, contact our legal and compliance officer through the channels listed in our legal noticeWe typically respond to legal inquiries within three to five business days. Provide your account number, a detailed description of your issue, and any supporting documentation. Our team will investigate and provide a formal response.
If you are a law enforcement officer, regulator, or legal representative with an official inquiry or data-subject access request, use the contact method designated in our legal notice for such requests. We process official legal requests in accordance with applicable law and provide responses within the timeframes mandated by local law or the requesting authority's standards. We maintain records of all legal requests and responses for audit purposes.
For complaints regarding our adherence to this privacy policy, contact our privacy officer using the method provided in our legal notice. We log all complaints and escalate them through our management hierarchy for investigation. If you are unsatisfied with our response, you may file a complaint with your local data protection authority or pursue remedies available under your jurisdiction's privacy law. We do not waive your legal rights to pursue external remedies by offering our internal process; these are separate pathways.